Frequently asked questions

We make luxurious, handcrafted packaging for jewellery: boxes for rings, hoops, earrings, pendants, necklaces, bracelets and watches, a universal box, and jewellery and watch pouches. Depending on the model, the boxes feature either an embossed leather look or a suede texture outside. The interior is always lined with suede, offering a soft feel and a sophisticated matte finish.

Yes. Your logo (up to 25 × 25 mm) is hot-stamped in gold or silver, blind-embossed without colour, or printed on the ribbon. For stamping we make a die, a one-off cost of €30 per box size.

Yes, on request we make packaging with individual dimensions or to your design.

Of course. If you have a specific colour in mind, we will guide you step by step through the selection. Once the material has been procured, a sample is made, and after your approval we begin production.

It depends on the order quantity, the material price and the chosen quality. You will receive a detailed quote once the colour has been selected and its availability confirmed.

Yes, the minimum order value is €150 (net), as we only supply business customers (B2B).

Send us your enquiry through the contact form, by email or by phone, with the product, colour, quantity and your logo if you want one. You receive a quote, an order confirmation once you order, and the invoice with the delivery.

Yes, you can request a free sample before placing a larger order. You only pay for shipping.

Yes. All products have volume pricing. With an annual requirement of 300 pieces or more you get the 1,000-piece price and can call off partial orders from 50 pieces. Contact us for an individual quote.

Usually 1–2 weeks, or 2–3 weeks with logo personalisation. For custom sizes and colours we give you the delivery time in the quote.

Within Germany, shipping is free for orders of €300 or more. Below that, shipping costs depend on weight, size and destination country; you will find them in your quote.

Yes, we ship throughout Europe. Shipping costs, customs duties and any applicable taxes are borne by the recipient.

We ship with DHL, DPD and GLS. Once your order is on its way you receive a shipping confirmation by email, with the carrier's tracking number where available, so you can follow your delivery on the carrier's website.

Payment is by bank transfer on invoice. Other methods, such as PayPal or credit card, can be arranged individually.

Yes. All prices are per piece, net, plus statutory VAT and shipping.

Via the contact form, by email to info@etuicreations.de or by phone on +49 1578 5261255. We answer all enquiries within 24 business hours. We are also happy to advise you in person, by appointment.

Please contact us within 5 working days of delivery and include photos. We will arrange a replacement or return straight away, free of charge for you of course.